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Complaints procedure
- Complaints by clients may be made in writing or by telephone to Graham
Colley.
- Client complaints will be acknowledged in writing within 7 days.
- Within 21 days clients agree to attend a meeting in Rochester to discuss
the complaint and to explore ways in which it can be addressed;
- Within 10 days of the meeting
a letter will be sent to the client setting out what steps it is proposed to take to
address the complaint;
- If
the client is dissatisfied with the outcome of the meeting the client should refer to
Michael French of Michael French and Booth Hearn, solicitors, who will review the
complaint and proposed solution (by contacting Jane Barter 01634 830628)
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